Customer Service

Mastering Internal Customer Service and Using CARING as Your Compass

This bundle of two customer service training courses are brought to you by MRA, The Management Association. You will learn how to overcome six common actions that create barriers between work teams and discover four quick and easy tips for building rapport with coworkers and develop your skills with eight ways to be more positive at work. Also, learn the six essential elements of C.A.R.I.N.G. service, seven tips to help you make your customers feel valued and five ways to enhance your reputation for reliability.

Seat Time: 1.5 hours

Customer Service Skill Building for Managers

In this bundle of eight micro-learning courses, you will learn how to shape the direction of customer service, provide high quality customer service, onboard new customer service agents, manage remote customer service teams, inspire and motivate customer service representatives, coach and provide feedback to your customer service representatives and building build a more satisfied customer base by using customer feedback to continually improve the quality of your service. 

Seat Time: 1.3 hours

Customer Service Skill Building for Representatives

In this bundle of nine customer service micro-learning courses you will learn how to provide customer service internally, listen to your customers, understand customer needs, develop your customer focus and keep customers informed, deliver great customer service and resolve customer complaints, confrontation and conflict.

Seat Time: 1.5 hours