Foodservice Industry

An Introduction to the Foodservice Industry

This interactive online course takes you through an overview of the foodservice industry by examining channels of distribution, introducing common foodservice terminology and presenting the basic concepts of foodservice facility design. This course is intended to serve as an introductory course for on-boarding new hires at member companies.

Seat Time: 3 hours

Finding Opportunity in the age of B2B Innovation

The evolution of the value chain and manufacturer/distributor relationships are changing at a rapid-fire pace. What does this all mean for your world, and how is the digital world we live in driving change in your business? How can we expect these changes to continue in the years ahead, and what do you need to know to stay ahead and on your game? Mark Dancer leads us through original research he’s conducted for NAFEM on the disruption in the value chain and will get you thinking about what to consider as you evolve your business.

Mark Dancer founded the Network for Business Innovation to drive awareness and excellence for business-to-business (B2B) innovation. For more than 30 years, Mark has worked with leaders to achieve go-to-market superiority across a wide range of industries. Mark is the author of Innovate to Dominate: The 12th Edition of the Facing the Forces of Change® Series — a roadmap for B2B innovation commissioned by the NAW Institute for Distribution Excellence and an essential tool for all B2B players.

Seat Time: 2 hours

Foodservice Industry New Associate Onboarding Bundle

This bundle of three courses contains everything you need to onboard your new associates.

An Introduction to the Foodservice industry takes you through an overview of the foodservice industry by examining channels of distribution, introducing common foodservice terminology and foodservice facility design.

Customer Service Skill Building for Representatives will help you learn how to better understand foodservice industry customers and how to communicate with them. Courses cover a range of topics, including how to provide customer service internally, listening to your customers, understanding customer needs, developing your customer focus to keep customers informed, delivering great customer service and resolving customer complaints, confrontation and conflict.

Negotiation and Sales delivers a series of video courses asking you to neutralize conflict and pave the way to over-coming roadblocks that prevent you from reaching a resolution that all parties can agree to. It will help you look at the negotiation process in a whole new light and enable you to embrace it rather than fear it.

Seat time: 15 hours

PURCHASE ONLY ONE COURSE FOR EACH INDIVIDUAL YOU ARE ONBOARDING. Courses in the NAFEM Learning Center are meant for an individual’s use and track each individual’s learning progress. If an account doesn’t exist, one may be created after adding the course(s) to the shopping cart.

Use promo code ONBOARD25 to save 25% off the purchase price if you are planning to onboard 5-9 new associates or ONBOARD50 to save 50% for 10+ associates this year.