education

NAFEM Learning Center

NAFEM is committed to helping you grow in your knowledge of the foodservice E&S industry through our learning management system – an online hub of courses for NAFEM members that can be used to strengthen your knowledge in a number of foodservice areas.

Learn more about the courses we offer below.

NAFEM Learning Center Courses

For a limited time only, courses are available to NAFEM members at no cost.

Negotiation and Sales

Negotiation and Sales

This series of video courses asks you to neutralize conflict and pave the way to over-coming road blocks that prevent you from reaching a resolution that all parties can agree to. Comprised of 11 sections ranging in length from four to 26 minutes, it covers everything from mindset to strategy. It will help you look at the negotiation process in a whole new light and enable you to embrace it rather than fear it. Topics covered in the course bundle include: Introduction to Negotiating, Styles, Identifying Leverage, Reaching Agreement, and more.

Access now
Building Customer Rapport

Building Customer Rapport

Designed for practical, on-the-job training and education, you’ll learn the key factors that impact rapport and simple actions you can take to build trust and strengthen relationships over the long term. By the end of the course, you’ll have identified a specific action you can take that will improve your service and enhance your customer rapport for increased sales success.

Access now
<em>Available January 2019</em> – An Introduction to the Foodservice Industry

Available January 2019 – An Introduction to the Foodservice Industry

This interactive online course will take you through an overview of the foodservice industry, examine the channels of distribution and cover foodservice facility design, as well as introduce you to some common foodservice industry terminology. This course is intended as an introductory course for onboarding member company new hires.

Earn your CFSP designation.

CFSP
Learn more